Shipping Policy

Thank you for shopping at ZyraveLour! We are committed to delivering your order as quickly and efficiently as possible.

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📦 Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Once your order is processed and shipped, you will receive a confirmation email with tracking information.

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🌍 Shipping Locations

We currently ship to the United States, Canada, United Kingdom, Australia, and most international countries.
If you’re unsure whether we deliver to your location, feel free to contact us.

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🚚 Estimated Delivery Time

Please note: Delivery times may vary due to customs delays or other unforeseen circumstances.

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✈️ Shipping Fees

• Standard Shipping: Free on all orders over $79

• Orders under $79: Shipping fee will be calculated at checkout based on location

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📍 Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real time.
If you haven't received your tracking email within 3 days, please contact us.

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❗ Delays & Lost Packages

While we strive for timely delivery, we are not responsible for delays caused by the carrier or customs clearance.

• If your package is delayed for 15+ business days beyond the estimated delivery time, please contact us.

• If tracking shows the item as delivered but you haven’t received it, check with neighbors or your local post office.

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📮 Incorrect Shipping Address

Please double-check your shipping address before confirming your order.
We are not responsible for packages sent to incorrect addresses provided by customers.

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🛡️ Customs & Import Taxes

International orders may be subject to customs duties or taxes. These charges are the buyer’s responsibility.

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📬 Questions?

If you have any questions about your order or shipping, contact us anytime:

📧 vqorgly59@outlook.com
🏢 DEMAO INTERNATIONAL TRADING CO., LIMITED
📍152 Kingsway, 13A 17F, Tai Po, New Territories, Hong Kong SAR